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Our returns policy is quite simple.
TYPE A - If we make a mistake - send the wrong item -
or there is some defect in the product. We will refund 100%
including the return freight.
TYPE B - If you order the wrong item or over-order and
wish to return part of an order we will still refund 100% of the cost of
the product but we have to deduct the cost of the freight to you (which
was free remember) and of course you also pay the freight back to us.
To qualify for a 100% refund for either of the above, the product must be
returned in a marketable condition and in its original packaging.
All intended returns (RMAs) should be notified to us by telephone or
email within 5 days of receipt of the goods. We will issue you with
an RMA # which should be displayed on the outside of the package and on a
note inside the package with a short reason for the return.
Please use a registered shipping service such as DHL,TNT or FEDEX which
provide a means of tracking the shipment.
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